Skip to main content

FAQs + Updates

 

 

**CHRISTMAS UPDATE**

Tis the season to gift Christmas latex! We are taking in standard production orders until Monday November 21st so you can receive your order on time for Christmas! 

We recommend ordering before this deadline so our latex team can ensure all parcels are delivered on time during this holiday season! For express production orders, the current lead time is 3 weeks after your purchase date instead of 3-10 days. Please contact us to confirm the delivery time for express production order. 

After November 21st, all standard production orders will be fulfilled to deliver by Valentine's Day 2023 as our team will be taking small breaks during December 5th - 9th and December 23rd - January 1stThis is a temporary situation and will get back to normal operating timings after New Year's Day.

If you have any questions regarding orders, please contact us here and our team will respond during our open hours of Monday to Thursday, 11pm - 9pm. Thank you for your understanding! 

 

______

 

FAQs

 

Do you ship worldwide and what are the costs?

Yes, House of Harlot delivers worldwide. In the UK and Internationally (outside the UK), we deliver by express couriers like DHL Express and equivalent couriers for extra speed. This is usually the best option as it is a reliable global courier, and is recommended for high value orders.

Shipping costs depend on the customer's location we are shipping out to and the premium couriers chosen. We generally ship with DHL Express International Tracked & Signed. If you prefer to use specific or alternative courier, contact us before you place your order.

Shipments are fully traceable and you will receive a confirmation email with tracking details once your order is complete. If you have further questions, please contact us and to read the rest of our shipping policies click here.

 

Do you offer free shipping?

No, we do not offer free shipping. However, we do offer a free 'Click & Collect' option for your orders if you choose to directly pick up from our London studio. If this option is selected, you will not be charged any shipping costs.

When your garment is ready for collection after the chosen production time, you will receive an email with an appointment time on when to collect your item from us. Please note that failure to collect your order after 6 months, will result in the disposal of the items by whatever means, without refund or credit. Please contact us if you have any further questions.

 

What is the difference between standard production and express production?

With standard production, your garments will be created in our London studio and sent to you within a 4-6 week time frame with a trackable courier. With express production, your garments will have priority to be created and shipped to you within 3-10 days time frame with an express trackable courier for an extra 20% charge on top of your total.

On each of our product pages, there is an option to upgrade that specific garment for express production for an extra 20% charge. Express production costs have been calculated for each product individually. Once you have ticked the box, the extra cost will be calculated towards your total in your Cart and on the Checkout page. 

You must choose express production per product if you wish to have your whole order sent to you quicker. If not, then other products in your order will be sent separately to you with standard production within 4-6 weeks time. If you have already made your purchase and wish to upgrade your whole order to express production, please contact us

If express production is required on a product for a specific date, please state the date it is needed for when making your order. If only one product in your order is chosen for express production, the rest of the products will sent with standard production separately within 4-6 weeks. Please contact us if you have any questions.

 

I have a very urgent order that needs to be made ASAP, can this be done with VIP Production?

Generally, our latex is made to wear and provide express or standard production from 3-10 days to 4-6 weeks respectively. For urgent requests that need to be fulfilled within 1-2 workings days, there will be a 40% extra charge for VIP production. If you need this for your order, you must please contact us first so we can confirm the availability to fulfill your order. VIP Production orders are non-refundable. 

 

What is my size?

There is a Size Chart available at each product page with measurements for both men and women to help guide you towards buying the correct size. Please have your body measurements on hand when choosing your size for the perfect size. If you need any assistance with sizing, please contact us

 

Do you offer custom tailor-fit garments specific to my body?

Yes of course! Our House of Harlot team prides ourselves on making our garments fit each and everyone of our customers' unique bodies for the perfect bespoke fit. On each product page, under the Size dropdown bar, please choose "Custom Size" and specify your measurements or any changes you would like made in the Custom Requests box.

Please note that Custom Size requests are an extra 20% charge and will be calculated towards your final total on the checkout page. If you have any questions regarding our custom sizing, please refer to our Custom Orders page and contact us and we will assist you at no extra cost.

 

Can I change the colours of a product?

Yes, of course! On each product page we offer a selection of 9 standard latex colours to choose from at no extra cost. The available colours are Black, Red, Plum, White, Light Brown, Transparent Peach, Transparent Blood, Transparent Natural and Transparent Smoke Black. 

Similar to how we offer Custom Sizes, we also offer Custom Colours for every product! We offer over 50+ premium latex colours to choose from our ranges of Standard, Pearlsheen, Vibrant and Semi-Transparents. Please note that Custom Size requests are an extra 20% charge and will be calculated towards your final total on the checkout page. All of our latex colours are available to look at on our Colour Guide here. There is also a downloadable PDF of our guide so you can choose your perfect shade from anywhere! Download our Colour guide here.

 

Can I use a discount code on Custom orders?

Discount codes are only accepted on standard orders without any customisations. If you have chosen to have products with Custom Sizes, Custom Colours, Express Production or an option with an additional add on price, these orders are not accepted by us with discounts. If you wish to make an order with a discount code, make an order with your standard production products first and then make a separate order for any remaining custom or express products. If you have any further questions, please feel free to contact us.

 

Can I return my latex garment?

Standard production orders which are simply not required any more, change of heart, or similar reason will be refunded subject to a 30% handling and restocking charge. We ask that you confirm your correct size and colours before ordering as all garments are bespoke and made to each clients unique requests. If you have ordered the wrong size, please return the item for exchange in a correct size. You will have to pay for the re-postage costs to send to our studio and back to your destination after.

Returns will only be accepted if still in a new condition with no signs of wear and in original packaging within seven days of delivery. Express Production and VIP Production orders are non-refundableYou must contact us in writing first within seven days of delivery to let us know about the reason for your return and ensure that you send it by a fully traceable delivery service. House of Harlot cannot be held responsible for items lost in transit.

If you are returning items from outside of the UK, clearly state on all documentation and customs declarations that all items contained in the package are returns to the manufacturer for alterations. House of Harlot will not pay any duties or taxes on returned goods, and this may result in the loss of your return and refund to you. Please refer to our Returns policy for more information here and please contact us if you have any questions.

 

How do I care for my latex?

Latex is very easy to care for! We have a special page, Care of Latex, filled with our tips from over 30 years of experience on how to wash, shine and protect your garment for longevity. Please refer to our tips here and if you have any more questions please contact us.

 

Having difficulty wearing latex?

If you are having difficulties, please use a silicone based lubricant to apply on the insides of the garment to slip in easier. Talcum powder is also an option though we prefer using the lubricant since it is less messy. Pull on latex gently, be mindful of using your fingernails as this may cause rips! Please refer to our Care of Latex page here for more tips and please contact us if you have any further questions. 

 

What makes House of Harlot stand out from the rest?

House of Harlot is a company of designers and skilled artisans who manufacture fabulous garments, specialising in latex rubber for A-list clients and the fetish fashion scene since 1991!

With over 30 years of experience, we use our expertise to use the best latex and craftsmanship to produce perfect bespoke garments for our customer and A-list clients every time. 

We supply the fetish scene world with outstanding tailor made garments available for anyone, as well as collaborating with numerous luxury fashion brands such as Marc Jacobs, Louis Vuitton, and Christian Dior on special collections for Fashion Weeks in Paris, London and New York! 

 

 

Your Cart

Your cart is currently empty.
Click here to continue shopping.