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Frequently Asked Questions

 

Do you ship worldwide?

Yes, House of Harlot delivers worldwide. In the UK, we deliver by couriers like DHL, Fedex and equivalent couriers for extra speed. Outside the UK, we ship by international couriers like Fedex, DHL and equivalent couriers for extra speed. This is the best option, and is recommended for high value orders. Shipments are fully trackable and you will receive a confirmation email with details. If you have further questions, please contact us and to read the rest of our shipping policies click here.

 

What is the difference between standard shipping and express shipping?

With standard shipping, your garments will be created in our London studio and sent to you within a 4-6 week time frame with a trackable courier. With express shipping, your garments will have priority to be created and shipped to you within 3-10 days time frame with an express trackable courier. If express shipping is required on a product for a specific date, please state the date it is needed for when making your order. If only one product in your order is chosen for express shipping, the rest of the products will sent with standard shipping separately within 4-6 weeks. Please contact us if you have any questions.

 

What are your shipping costs?

You have the option of getting standard shipping or express shipping your order. Standard shipping costs are calculated at the checkout page. Costs depend on the customer's location we are shipping out to and the premium couriers chosen. If you prefer to use specific courier, contact us before you place your order.

On each of our product pages, there is an option to upgrade that specific garment for express shipping. Express shipping costs have been calculated for each product individually. Once you have ticked the box, the extra cost will be calculated towards your total in your Cart and on the Checkout page. 

You must choose express shipping per product if you wish to have your whole order sent to you quicker. If not, then other products in your order will be sent separately to you with standard shipping within 4-6 weeks time. If you have already made your purchase and wish to upgrade your whole order to express shipping, please contact us

 

Do you offer free shipping?

No, we do not offer free shipping. However, we do offer a 'Click & Collect' option for your orders if you choose to directly pick up from our London studio. If this option is selected, you will not be charged any shipping costs.

Please inform us at the checkout page or contact us prior to making your purchase if you wish to choose this option. All garments are hand-crafted at our London studio and take 4-6 weeks for standard orders and 3-10 days with express orders for it to be created.

When your garment is ready for collection after the chosen production time, you will receive an email with an appointment time on when to collect your item from us. Please note that failure to collect your order after 6 months, will result in the disposal of the items by whatever means, without refund or credit. Please contact us if you have any further questions.

 

What is my size?

There is a Size Chart available at each product page with measurements for both men and women to help guide you towards buying the correct size. Please have your body measurements on hand when choosing your size for the perfect size. If you need any assistance with sizing, please contact us

 

Do you offer custom tailor-fit garments specific to my body?

Yes of course! Our House of Harlot team prides ourselves on making our garments fit each and everyone of our customers' unique bodies for the perfect bespoke fit. On each product page, under the Size dropdown bar, please choose "Custom Size" and specify your measurements or any changes you would like made in the Custom Requests box.

Please note that Custom Size requests are an extra 20% charge and will be calculated towards your final total on the checkout page. If you have any questions regarding our custom sizing, please refer to our Custom Orders page and contact us and we will assist you at no extra cost.

 

Can I change the colours of a product?

Yes, of course! On each product page we offer a selection of 9 standard latex colours to choose from at no extra cost. The available colours are Black, Red, Plum, White, Light Brown, Transparent Peach, Transparent Blood, Transparent Natural and Transparent Smoke Black. 

Similar to how we offer Custom Sizes, we also offer Custom Colours for every product! We offer over 50+ premium latex colours to choose from our ranges of Standard, Pearlsheen, Vibrant and Semi-Transparents. Please note that Custom Size requests are an extra 20% charge and will be calculated towards your final total on the checkout page. All of our latex colours are available to look at on our Colour Guide here. There is also a downloadable PDF of our guide so you can choose your perfect shade from anywhere! Download our Colour guide here.

 

Can I use a discount code on Custom orders?

Discount codes are only able to be used on standard orders without any customisations. If you have chosen to have products with Custom Sizes, Custom Colours or an option with an additional add on price, the discount code option at Checkout in no longer applicable. Also, orders with express shipping products cannot be used with discount codes either. If you wish to make an order with a discount code, make an order with your standard shipping products first and then make a separate order for any remaining custom or express products. If you have any further questions, please feel free to contact us.

 

 Can I return my latex garment?

Any returns which are simply not required any more, change of heart, or similar reason will be refunded subject to a 30% handling and restocking charge. If you have ordered the wrong size, please return the item for exchange in a correct size. You will have to pay for the re-postage costs.

Returns will only be accepted if still in a new condition with no signs of wear and in original packaging within seven days of delivery. Orders sent by express shipping are non-refundableYou must contact us in writing first within seven days of delivery to let us know about the reason for your return and ensure that you send it by a fully traceable delivery service. House of Harlot cannot be held responsible for items lost in transit.

If you are returning items from outside of the UK, clearly state on all documentation and customs declarations that all items contained in the package are returns to the manufacturer for alteration/return. House of Harlot will not pay any duties or taxes on returned goods, and this may result in the loss of your return and refund to you. Please refer to our Returns policy for more information here and please contact us if you have any questions.

 

How do I care for my latex?

Latex is very easy to care for! We have a special page, Care of Latex, filled with our tips from over 30 years of experience on how to wash, shine and protect your garment for longevity. Please refer to our tips here and if you have any more questions please contact us.

 

Having difficulty wearing latex?

If you are having difficulties, please use a silicone based lubricant to apply on the insides of the garment to slip in easier. Talcum powder is also an option though we prefer using the lubricant since it is less messy. Pull on latex gently, be mindful of using your fingernails as this may cause rips! Please refer to our Care of Latex page here for more tips and please contact us if you have any further questions. 

 

What makes House of Harlot stand out from the rest?

House of Harlot is a company of designers and skilled artisans who manufacture fabulous garments, specialising in latex rubber for A-list clients and the fetish fashion scene since 1991!

With over 30 years of experience, we use our expertise to use the best latex and craftsmanship to produce perfect bespoke garments for our customer and A-list clients every time. 

We supply the fetish scene world with outstanding tailor made garments available for anyone, as well as collaborating with numerous luxury fashion brands such as Marc Jacobs, Louis Vuitton, and Christian Dior on special collections for Fashion Weeks in Paris, London and New York! 

 

 

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