All House of Harlot garments are individually hand made to your order and take time to create to our high standard of quality. We aim to ship all items within a practical timeframe, but please 4 to 6 weeks for delivery. There can be mitigating circumstances which can add to delivery time, such as unavailability of raw materials, or extremely busy periods of the year. We will keep you informed of any delays. If you need your order by a specific date, please inform us and we will do what we can to comply. We provide an express production service where you can receive your items between 3 to 10 working days upon payment with an extra charge of 20% on top of the total amount. Express production fee is non refundable and applies to all items purchased. For any exchanges on items that you would like to be delivered in the same time frame you will be recharged the service fee as well as the courier fees.
All prices are shown in British Pounds Sterling (GBP). There is an option to view prices in a selection of currencies, eg USD. These prices are calculated in real time and will fluctuate with exchange rates. You will be charged in GB Pounds Sterling at the time of your purchase.
All prices are exclusive of shipping and local taxes and import duties. House of Harlot delivers worldwide. In the UK we deliver by couriers like DHL, Fedex and similar thers. Outside the UK we ship by international couriers like Fedex, DHL and equivalent couriers for extra speed when required. This is the best option, and is recommended for high value orders. Shipments are fully trackable and you will be emailed with details.
All orders are securely packed and sent in discreet plain packaging for your privacy and reassurance.
Orders can be collected in person, if you choose. If this option is selected, you will not be charged shipping. Failure to collect after 6 months however will result in the disposal of the items by whatever means, without refund or credit.
Payment is required on order. We provide secure payment method via paypal, or major credit or debit cards are also accepted.
For security reasons we do not keep your card details on record. Payments made via Paypal do not forward your card information to us. We are however able to make refunds using these same systems when necessary.
RETURNS AND EXCHANGES
If there is a problem with your order, you must inform us upon receipt of the items. Any returns which are simply not required any more, change of heart, or similar reason will be refunded subject to a 30% handling and restocking charge. Delivery costs and express production fees will not be refunded.
If you order the wrong size, please return the item for exchange in a correct size. You will pay for the re-postage costs. If express production service is requested for the new item, you will be recharged the fee.
All returns will only be accepted if still in a new condition with no signs of wear and in original packaging within seven days of delivery.
You must inform us immediately of any faulty or damaged garments and they must be returned within 48 hours of delivery for repair or replacement. Any faults of production will be corrected at no cost.
House of Harlot will not be held responsible for damage caused by misuse or poor care of garments.
Any custom made or made-to-measure orders are not returnable or refundable. Any faults or problems which are caused by information supplied on order can be discussed and remedied. We will endeavour to correct any problems to your satisfaction. There may be discretionary surcharges for these corrections.
Please ensure that all measurements sent are accurate when ordering. Any faults as a result of poor supplied measures are not the responsibility of House of Harlot. We will do our best to correct.
RETURNING AN ITEM
Contact us in writing first within seven days of delivery to let us know about the reason for your return and ensure that you send it by a fully traceable delivery service, as House of Harlot cannot be held responsible for items lost in transit. If you are returning items from outside of the UK, clearly state on all documentation and customs declarations that all items contained in the package are returns to the manufacturer for alteration/return. House of Harlot will not pay any duties or taxes on returned goods, and this may result in the loss or return to you of the items.
ITEMS DAMAGED IN SHIPPING
It will be your responsibility to inform us immediately of any damage to the delivered goods. Details must be recorded on the delivery documentation, and we must be notified no later than 48 hours after delivery. It is imperative that you do not dispose of any of the packaging as this will be required to effect the claim against the carrier.
Notify us of any incorrectly supplied orders within 24 hours of delivery. If the goods are not what you ordered, DO NOT try on or use the items. We will not exchange or refund for any used garments.
If for any reason you are dissatisfied or concerned about our services and products, please do not hesitate to contact us through any of the methods offered on our site. We depend upon your continuing custom, and want to supply you with goods which please and inspire. We are approachable and amenable, and we will deal with inquiries as soon as possible.